Terms and Conditions

  1. Use of the Website

    Welcome to the TheAvenue88 website (the ‘website’). By accessing this website you agree to these terms and conditions (the ‘Terms’). If you do not agree to them you may not use this website and should leave it immediately.

    THE AVENUE 88.COM is an online service of THE AVENUE 88.COM (‘THE AVENUE 88.COM’/‘We’/‘our’/‘us’) provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’).

    We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.

    To be eligible to purchase Items on this Website you must:

    • be the holder of a valid debit/credit card/bank account.
    • be the holder of a valid debit/credit card/bank account.

    If your personal information changes then please notify us immediately by contacting Customer Care on the following email customercare@The Avenue 88.com.

    You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

    By using this site you agree to comply with, and be bound by, these Terms.

    We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

  2. Making a purchase

    When you order an Item from THEAVENUE 88.COM you are offering to buy it for the price stated, subject to these Terms.

    You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process.

    Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from THE AVENUE 88.COM.

    If you require any information regarding your order please contact customer care on 081249818292 or email: customercare@theavenue88.com

  3. Price and Delivery

    • Orders

      Currency: Your card will be charged in the currency you choose: IDR (Indonesia Rupiah)

      The price displayed to you at the checkout is the price you pay. Price may subject to changes due to the changes in the market.

    • Returns and Cancellation

      All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the THE AVENUE 88.COM box is properly protected with the plastic bag provided.

      Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
      Footwear should be returned unmarked and in its original and undamaged packaging as this is considered part of the product. Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed or if the items are soiled, and may be sent back to the customer.
      If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.

      If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to customercare@The Avenue 88.com. This must be done within the same day of your order.

    • Discount Codes

      You may occasionally receive discount codes from us, via email or through promotional materials.

      Free shipping offers apply to the same Surabaya region. Shipping to other area within Indonesia will be charged based on the calculation of fee in the final checkout process of your purchase.

  4. Credit Cards

    THE AVENUE 88.COM allows orders to be processed online, or over the phone, using a valid credit or debit card or wired bank account transfer.

    Your credit card company may undertake an additional security check to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

  5. Passing of property and risk

    We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Risk in the Items will pass to you on delivery to you.

  6. Refunds

    THE AVENUE 88.COM will and only will accept return if the items’ condition is deemed to be completely damaged / faulty / teared. Other than that, no return and refund will be done.

  7. Contacting Us

    If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please call +62 812 49818292 (UK Toll Free) or +62 31 5677900 or email customercare@The Avenue 88.com 24 hours a day, seven days a week. If you would like to contact a Customer Support Representative about a general enquiry please email customercare@The Avenue 88.com

  8. Copyright and Trade Marks

    All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the ‘Content’) is the property of THE AVENUE 88.COM, our affiliates, our partners or our licensors.

    The trade marks, logos, and service marks displayed on the Website (collectively, the ‘Trade Marks’) are the registered and unregistered marks of THE AVENUE 88.COM, our affiliates, our licensors or our partners

  9. Limited Licence

    We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

    The limited licence set forth in this section does not include the right to:

    • modify or download the Website or its contents (except caching or as necessary to view content)
    • make any use of the Website or its Content other than personal use
    • create any derivative work based upon either the Website or its Content
    • collect account information for the benefit of another party
    • use any meta tags or any other ‘hidden text’ utilising our name or the Trade Marks without our express written consent
    • use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

    You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

    • link to, but not replicate, our Content
    • not imply that we are endorsing such website or its services or products
    • not misrepresent its relationship with us
    • not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
    • not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
    • not use any Trade Mark without our prior written consent and
    • not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

    Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.

  10. Third Party Links

    We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

  11. General

    You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from THE AVENUE 88.COM, and supersede and govern all prior proposals, agreements, or other communications.

    If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by THE AVENUE 88.COM shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

    No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

    Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

    We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

    We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

    We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

    If you have any questions regarding these Terms, please contact us by email at customercare@The Avenue 88.com.

  12. Privacy policy

    We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below. We will keep it on a secure server and we will comply with the Data Protection Act 1998 (the ‘Act’) in relation to the use of your personal data. When you register on this Website, or make a purchase, we will ask you to input and will collect personal details from you such as your name, email address, username, password, telephone number, billing and delivery address(es) and payment details. We may also collect, and our third-party providers may collect, information about where you are on the Internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our Website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website. We confirm that any personal details which you provide to us (or which are available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office.

  13. Gift Cards

    THE AVENUE 88.COM Gift Cards are sold subject to the following terms and conditions:

    • Gift Cards are valid for 12 months from the date of purchase.
    • Gift Cards can be redeemed against all products on THE AVENUE 88.COM./li>
    • Gift Cards cannot be returned or refunded and are non-transferable.
    • Gift Cards can only be purchased with a debit or credit card; account credit cannot be used to buy a Gift Card.
    • If your order exceeds your credit value, any remaining balance must be paid for by credit or debit card.
    • If you return products you have purchased using a Gift Card, the remaining balance will be added to your account as credit and can be redeemed against subsequent orders.
    • THE AVENUE 88.COM is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.
    • THE AVENUE 88.COM reserves the right to cancel a Gift Card if we deem such action necessary.
    • Gift Cards are exempt from duty and tax.
    • No delivery charges apply on Gift Card(s)-only orders.
    • If a customer purchases a Gift Card or Gift Cards alongside other products, standard delivery charges will apply (except during free delivery promotional periods).
    • Gift Cards cannot be used in conjunction with any other offer, with the exception of free delivery promotions.
  14. Using and Submitting on The Style Social

    Our Website allows you to upload your own photographs and/or videos of yourself and features photographs and videos from Instagram and Twitter – that contain the hashtag #THEAVEnue88testiomonia– in the Website’s gallery. If your content, uploaded to the Website or otherwise provided as a Submission, is selected by THE AVENUE 88.COM, it may be displayed or appear on the Website or as otherwise described in these Terms of Use for other users to see, together with your name and associated Instagram or profile information (such as your handle and profile picture). THE AVENUE 88.COM is under no obligation to feature or post any photograph or video on the Website or otherwise, but may do so at its sole discretion.

    By uploading your photo or submitting it using one of the listed hashtags on Twitter or Instagram, you acknowledge that it may be selected for display in the gallery on the Website. THE AVENUE 88.COM will select photos at its absolute discretion. For the avoidance of doubt, THE AVENUE 88.COM is under no obligation to use any photos submitted.

    By uploading your photo you retain your rights in that photo. By submitting a photo you hereby grant to THE AVENUE 88.COM a perpetual irrevocable, worldwide, non-exclusive, royalty-free, assignable, sublicenseable licence to use, edit, alter, reproduce, translate, publish and/or distribute the photos and/or incorporate it in other works on the THE AVENUE 88.COM Websites, apps, emails and social-media channels, or in other products or services available through the Websites (the Websites and the products and services collectively referred to as the “Services”) for publicity purposes and in advertising, marketing and/or promotional material without additional compensation or prior notice using any and all media or distribution methods (now known or later developed). We also reserve the right to display any Submission, as well as your name, Instagram, or Twitter handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works without further notice or compensation to you.

    You understand that this licence means your photo may be made available by THE AVENUE 88.COM worldwide on the Services and that other users of the Services (individuals and companies) can also share and make your photos available on social media platforms or other services. More particularly, a user can share a photo directly from the gallery on Pinterest, Twitter and Facebook. THE AVENUE 88.COM shall retain the rights granted in each submission even if the submission is disqualified or fails to meet the submission requirements. If you do not want to grant the permissions set out above, then please do not submit or share your photos.

    By submitting your photos you warrant and represent that you have the right to grant the licence described above. In particular, you promise that you have obtained the permission of all the people featured in the photo (and, if they are under 18, their parents and/or guardians as well) to allow THE AVENUE 88.COM and other users of the Services to use the photos. To the extent permitted by law, you also agree to waive your moral rights in relation to any photos submitted.

    When you make a Submission, you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by THE AVENUE 88.COM without restriction. You represent and warrant that your provision of Submissions through THE AVENUE 88.COM complies with all applicable laws, rules and regulations, Instagram’s Terms of Use, Twitter’s Terms of Service and any third-party agreements to which you are subject. To the fullest extent permitted by applicable law, you further irrevocably waive any and all legal and equitable rights relating to all liabilities, claims, demands, actions, suits, damages and expenses, including but not limited to claims for copyright or trademark infringement, infringement of “moral rights”, defamation, invasion of rights of privacy, rights of publicity, intrusion, false light, public disclosure of private facts, physical or emotional injury or distress or any similar claim or cause of action under any applicable law or under any legal theory (“Claims”) arising directly or indirectly from THE AVENUE 88.COM’s exercise of its rights under these Terms of Use and the use and exploitation of any Submission, and whether resulting in whole or in part by the negligence of THE AVENUE 88.COM or any other person and you covenant not to make or bring any such Claim against THE AVENUE 88.COM or our parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, and forever release and discharge all such parties from liability under such Claims. This section will survive termination of this Agreement for any reason.

    Depending on how you upload your photos to the gallery, it may provide you with the ability to interact with social media services. These features may enable integration and/or access to your social media services, your profiles on those services or establish rules about how your personal information on those services will be used. You and the social media providers are in control of those issues, not THE AVENUE 88.COM. Please read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features. We are not responsible for any acts or submissions by any social media service provider or your use of features that come from their platform.